Frequently asked questions

Yes, our run holds the treasure of heritage at its core, which is aligned with Sustainable Development Goal (SDG) or Global Goal 11.4 which is to strengthen efforts to protect and safeguard the world’s cultural and natural heritage.

The goal of the run is to highlight the heritage of Penang through routes that are located within the heritage zone, whilst combining the expressive artwork of participants on a giant canvas as inspiration for a local artist to create a mural for a heritage wall in Penang.

No, the 3KM walk and 7KM fun run are not timed events. Runners of all ages may participate and are encouraged to walk or run at your comfortable pace.

Both routes are not timed and not competitive, therefore it is totally up to you to decide. However you are advised to consult your doctor before registering.

A little rain won’t stop the event! Though of-course in the very unlikely situation of extreme weather conditions, and the event having to be cancelled, all participants will be informed as soon as possible.

Registration

a. There is no age restriction to participate but participants must be able to complete the 3KM and 7KM distance.
b. All children above the age of 5 years as of 31st December 2023 must purchase a ticket to receive the Runnner’s Pack. Please refer to the kids’ size chart for available sizes.
c. All participants, registered and unregistered aged below 17 years of age as of the 31st December 2023 must be accompanied at all times by at least one registered adult being aged 18 years and above as of the 31st December 2023.

You can pay by credit card, FPX or e-wallets through the online payment portal, which you will be directed to, after you have completed the registration form.

Yes, bulk registration is possible, however you must have available all team mates information for the registration page.

You will receive an e-ticket upon your successful registration which will be sent to your registered email address.  Do take note that a copy of the e-ticket, hard or soft copy, is a compulsory document required during your Runner‘s Pack collection. Please remember to bring along your e-ticket and your NRIC (for Malaysian) or Photo ID card (for non-Malaysian) for verification during the Runner‘s Pack collection.

All entries are non-transferable, non-refundable and non-deferrable.

No you may not make any changes once registration is complete.

You are responsible to make all the necessary travel arrangements, as well as obtain all entry, exit, health and other relevant documents. Please contact the applicable Consulate or Embassy for these additional requirements.

As per the new requirement from the Malaysian Immigration Department, please state in the Disembarking Visitor Card the purpose of your visit to Malaysia is to participate in the particular event that you have registered for.

If in doubt, please contact the Malaysian Immigration Department by logging on to their website at http://www.imi.gov.my.

Event Day

Please refer to Race Information on the event website.

No. To ensure the safety of all participants, using any wheel-run objects during the race is not allowed. Any participants using wheel-run objects will be requested to exit the race course immediately by the security officers/officials.

Yes, baby prams / strollers are allowed in the course but are the sole responsibility of the participant.

Public parking spots are available around the race venue.

No. Pets are strictly not allowed on the race venue and race course.

Manned first aid stations are along the course to attend to participants who are injured and/or unable to finish the race.

Please refer to Race Information on the event website.

The cut-off time will be 2 hours from the flag-off time, after which the public roads will be reopened.

The festival and its interactive attractions are provided free of charge. However, there will be food and beverage concessions and vendors to make the Festival even more enjoyable, so a small amount might come in handy.

Yes! We will be having  a giant canvas for all participants to collectively paint and express their creativity. We believe that the real impact of participatory art lies in human connection and relationships formed in the process. There will be paintbrushes, paint and stencils provided at the area which participants can freely utilise.

Yes. We encourage family and friends that aren’t participating to come and watch and enjoy the festivities.

Runner's Pack Collection

Please refer to Run Kit Collection on the event website. We will be updating the information in due course.

Yes. Your representative must bring along your registration confirmation slip with the authorization section duly completed and signed by you.

Please refer to the chart for the size measurement. All sizes are Asian sizes and unisex cutting. Requests for change of T-shirt size will NOT be entertained at any point of time including during Run Kit collection.

No, we will be having a collection on the weekend before the event, kindly make the necessary arrangement to have it collected by a representative should you not be available.

No. Unfortunately, all Run Kit not collected during the designated period will be forfeited.

Please send us an email to ask@alliancebankheritagerun.com and we will get back to you with an answer within 48-hours.